![]() I most certainly would not have taken the time out of my life to fill out the survey if I wasn’t guaranteed a complementary one hour massage. I am a full-time student, a business owner, a wife, and mother to a six-year-old. Yes it may stink to bite the bullet and take a small loss but in the long run they would have gained a loyal client and their profits would’ve far succeeded their loss. Being a business owner in a similar industry, when discrepancies like this occur, it is your obligation to fulfill promises made. It’s safe to say that the manager is not going to be calling me. I was told the manager would call me back within a couple of days but there was no guarantee I would get the massage I was promised. I later called this location to ask how I could confirm and redeem my one hour massage at which time the receptionist told me there had been some confusion among the front desk and that what I was told was incorrect (that it was to be entered into a drawing to win a one hour massage). I thought it was very generous but I did not question her and I took time out of my life to thoroughly take the survey. ENGLEWOOD MASSAGE MAPS FREEIt had always been an enjoyable experience (Garett is great) until about a month ago when the receptionist made it clear to me that if I took a customer satisfaction survey that I would receive a free one hour massage, no questions asked. I visit another massage envy about ¾ times a month and I recently began visiting this one about twice a month. I am highly disappointed in this location. Always nice to get there a little early and enjoy a warm cup of herbal tea before a relaxing massage. ENGLEWOOD MASSAGE MAPS PLUSThey used to have lemon and cucumber water plus hot teas when I first started going a few years ago, but then it disappeared for a while. They recently brought back the hot tea and water pitcher in the waiting area. Of course, they always try to sell you on the products that they use during the facial, but they don’t press too hard so it’s not terrible. I could have slapped on a mud mask at home»). ENGLEWOOD MASSAGE MAPS SKINI’ve been less than impressed with the facials at other locations (as in I leave thinking, «My skin doesn’t look or feel any different. I don’t have a set person I see for facials, but my skin always feels glowing after one here. They are both amazing for good, firm pressure, which I need to work out the pesky knots that are always in my upper back and neck. Mostly because my favorite massage therapist, Rich, is there. I’ve been to a few Massage Envy’s around Denver but this one is my preferred location. Pay as you go with massages and do not be suckered into their membership scheme. If the customer service people had any inclination toward providing actual customer service (instead of just reiterating that I signed a membership contract), I wouldn’t feel compelled to write a Unilocal review. The therapists are generally pretty good, which is why I give them two stars. Also, this particular location is difficult to schedule at last minute. I know that as a provider *I* have to schedule my calendar accordingly. Last I checked, dressing or undressing isn’t a massage. In addition to this, their «hour» massages are really 40 minutes and their «hour and a half» massages are really 70 minutes. ![]() It seems unethical to cancel something that someone has already paid for, especially considering they have a record of it (yes, I know I signed the dumb contract). 5 massages in the allotted time frame (yes, I know it was in the extensive membership contract), and I lost them. Because it’s difficult to schedule regular massages, I wasn’t able to use my last 1. As a midwife, it is difficult for me to schedule regular massages, and thus I cancelled my membership. ![]()
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